Helio EHR
EHR Suite for the modern clinics
In today’s world, healthcare laws have mandated use of electronic health record systems. The digital nature of data enables them to serve their population better. But EHRs that exist today have complex navigation and frustrating slowness which makes it hard for doctors to adopt them and use them to flourish their business and serve patients better.
Technology is at its best when it simply disappears and hence to squeeze the true power of EHR, it needs to be simplified for faster adoption. We at Zero, decided to built a provider centric experience which enables doctor do faster charting, provider better empathy and serve more patients everyday.
Doctor’s first duty towards patient is to empathize. But complex charting mechanisms takes all the attention and patient feels they are ignored.The complexity of EHRs make doctors look like fool in front of their patients. EHRs should be modern and simple which enables provider to offer more face time to their patients and we turned all the tables when we design Helio.
Client
Helio (Althea)
Roles & Responsibilities
- Research
- Interaction & Visuals
- Prototyping & Guerilla Testing
Users
- Out Patient Providers
Devices
- Tablet (Native App)
Clean Branding. Informative Dashboard.
Simple, clean and organic branding. Clinical dashboard that gives providers a snap shot of clinical performance, usage insights, daily patients and overall business prospect of their clinic.
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The landing screen acts as a dashboard which gives a snapshot of schedule patients across clinic.
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Tapping into the business performance across your practices is made graphical
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Get sense of your charting style and other usage statistics
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All essential modules laid out in tab-bar for easy access
Appointment & Open Encounters
The appointment layout offers a clean peak into patients who are scheduled for today along with their arrival states, wait times, triage & insurance eligibility statuses. It also highlights the patients who are in waiting room.This helps provider prepare better and reduce wait time thereby making the overall experience better. The pending encounters are easily accessible in one tap and can be closed with a simple swipe.
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In order to reduce patient wait times, doctors can easily identify patients who have arrived and checked-in compared to scheduled.
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Patients who aren’t arrived are treated differently for easy identification
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Get sense of your charting style and other usage statistics
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Special events like birthdays, anniversaries are indicated to doctors so that they can start a more personalised conversation
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Visual difference between in-person visit and e-visit are clearly highlighted through appropriate symbols
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Closing open encounters is super simplified. Doctors can easily take a look at open encounters and either tap to open or just slide them to close
”...The best and the most effective and efficient EMR system I have ever dealt with. It has made my front and back office employees’ lives much easier and productive.
Garbis Apelian, MDFamily Medicine - Van Nuys, CA
All messaging put together
The view encompasses all the important clinical communication which includes InBound & Outbound Referrals, Follow-up request etc
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One tap filter to refine your communication
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One tap to preview or import of care continuity documents
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We supercharged traditional communication experience by adding quick actions like accepting referral in one click, forwarding CCDs to someone etc
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Manage communication preferences here like setting auto responses, auto forwarding etc
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Machine learning enables faster communication. In this context, since providers always forwards a CCD to his fellow co-coordinators, the Inbox is recommending interactions accordingly
Charting made magical through NLP & CLU
No typing, no scrolling. Just naturally speak it to Helio. With Nuance, we designed experience around natural language processing & clinical data extraction which feels like a natural extension of provider consultation. The magic is enabling doctors do the charting in unstructured way yet extract the structured data and capture patient’s health conditions in a more seamlessly way. The intelligent suggestions highlights gaps in care and enables provider do more accurate charting in less time.
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The new note for patients starts in a clean slate. Doctor can open patients health profile in a single tap
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As doctor completes the charting, the notes quality is measured from meaningful use perspective and doctor can see the compliance in real time
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Based on new capture of diagnosis or marking certain diagnosis as invalid, the patients risk assessment score gets updated and projected score is displayed here. This RAF is very helpful for accountable care organizations
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Doctor can directly narrate his findings like patients HPI, known issues, sorted issues, allergies etc
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Once narration is complete, provider clicks on “Process Note” and with help of Nuance, all the important health events are highlighted in the note. This is the most important feature where provider’s unstructured notes gets converted into structured notes. With speech to text recognition, providers don’t have to choose or type. They finish the notes in a flick thereby finishing more notes, seeing more patients per day and getting better revenues.
Improved Charting Performance
”...great new addition to our practice. It is very customizable and works well with our needs. It has cut down the time the doctors spend charting to more patients contact.
Jorge O. Bautista, PAFamily Medicine - Oxnard, CA
Better Charting Compliance
The clinical data extraction enabled us to compare past and projected health profile of patients, thereby helping identify the missing health events or resolved conditions of patients and close care gaps during the consultation.
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When provider narrates the note in unstructured way, Nuance helps us identify the health events in structured way. All provider has to do is, accept those events to be updated into patient’s profile
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+ indicates adding to profile & – indicates removal from profile. In this scenario, the intelligence has identified new health conditions to be added as well as one health condition that is resolved
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Intelligence has identified the medication which patient is taking yet is not part of his/her profile. It prompts provider to add it to patients profile.
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System identified that note mentions “demise” and provider an option to conduct depression screening if required.
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HCC / RAF timeline helps provider get a sense of the health graph of patients e.g when was certain health condition diagnosed or resolved. This graph also enables ACOs to evaluate performance of a clinic and quality of care provided by a provider.